Games, Categories, ProvidersCrownPlay Frequently Asked Questions (FAQ)
Crown Play provides a smooth and secure environment for its players. This FAQ covers important aspects of its operations to ensure that all users have clear and concise information. We have gathered the most common questions players may have, from account setup to bonuses and withdrawals, and provided straightforward answers. Customer support is available to help if you need further assistance.
Questions
How do I create an account at CrownPlay?
Click on the ‘Register’ button on the website. Enter your personal details, choose a username and password and complete the registration process.
What documents are required for verification?
You will need to provide a government-issued ID, proof of address and a payment method verification.
What is the minimum deposit amount?
The minimum deposit amount at CrownPlay Casino is AUD 10, depending on your selected payment method.
How long do withdrawals take to process?
Withdrawal times vary by method. E-wallets process within 24 hours, while bank transfers take 3-5 business days.
Are there any fees for making deposits or withdrawals at Crown Play Casino?
We do not charge fees for deposits or withdrawals. However, some payment providers may have their own fees.
How do I claim a bonus?
Bonuses can be claimed by entering a bonus code during deposit or selecting a promotional offer from the bonuses section in your account.
What are the wagering requirements for bonuses?
Wagering requirements for most bonuses at Crown Play Online Casino are 35x. Always check the specific terms attached to each promotion.
Can I play games on my mobile device?
Yes, our casino is optimised for mobile play. You can access the website and games through your mobile browser or download our app.
What should I do if I forget my password for CrownPlay Online?
Click the ‘Forgot your password?’ link on the login page and follow the instructions to reset your password.
Is the casino licensed and regulated?
Yes, we operate under a valid license issued by the relevant gambling authority.
How do I set deposit limits?
You can set deposit limits at CrownPlay Casino Online through the responsible gaming section in your account settings.
Are there live dealer games available?
Yes, we offer a variety of live dealer games including blackjack, roulette and baccarat.
Can I close my Crown Play Casino Online account?
Yes, to close your account, you need to contact customer support and request account closure.
Is there a loyalty or VIP program?
Yes, we offer a VIP program with exclusive rewards. Details can be found in the VIP section of the website.