CrownPlay Casino Privacy Notice

This privacy policy outlines how Crown Play Online collects, uses, and protects the personal information of players. By using our services, you agree to the practices described in this policy. It is recommended that you review this document carefully.

1. Information We Collect

1.1. Personal Information: CrownPlay Casino collects personal information provided during account registration, including your name, address, date of birth, email, and payment details.
1.2. Usage Data: We collect data on how you use the site, including the pages you visit, the time spent on the platform, and your IP address.
1.3. Transaction Information: Information related to your deposits, withdrawals, and gaming activity is recorded to process payments and maintain your account.

2. How We Use Collected Information

2.1. Account Management: Personal information is used to create and manage your account, verify your identity, and process transactions.
2.2. Compliance and Legal Obligations: We may use your data to comply with regulatory requirements, such as anti-money laundering laws.
2.3. Marketing Communications: If you consent, we may use your contact details to send promotional materials. You can opt out of these communications at any time.
2.4. Analytics and Improvements: Usage data helps us analyze player behaviour, allowing us to improve the functionality of our website and services.

3. Data Sharing

3.1. CrownPlay Casino does not sell or rent your personal information to third parties.
3.2. Third-Party Service Providers: We may share your information with third-party payment processors, verification services, and other partners who assist in delivering our services. These providers are required to maintain the confidentiality and security of your information.
3.3. Legal Requirements: In certain circumstances, CrownPlay Casino may be required to share your personal data with regulators, law enforcement, or other legal entities in compliance with Australian law.

4. Data Security

4.1. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
4.2. Access to personal data is restricted to authorised personnel who require it for operational purposes.

5. Retention of Data

5.1. CrownPlay Casino retains personal data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your account, complying with legal obligations, and resolving disputes.
5.2. Once personal data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

6.1. Access and Correction: You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate or outdated information.
6.2. Data Deletion: You have the right to request the deletion of your personal data, provided it is not required for legal or regulatory purposes.
6.3. Marketing Opt-Out: You can opt out of marketing communications by following the instructions provided in promotional emails or by contacting customer support.

7. Cookies

7.1. CrownPlay Casino uses cookies to improve the user experience and analyze website traffic. Cookies are small files stored on your device that help us recognise repeat visits and tailor content accordingly.
7.2. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of certain parts of the site.

8. Third-Party Links

8.1. Our website may contain links to third-party sites. CrownPlay Casino is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

9. Changes to This Privacy Policy

9.1. CrownPlay Casino reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
9.2. Continued use of our services after changes to the policy implies acceptance of the revised terms.